THE FIJIAN CUP FAQ’S

What Is Included In The Packages?

Refer to the specific package page for a full breakdown of what’s included!

If I Have Booked A Solo Package Who Will I Be Roomed With?

If you want to be roomed with someone specifically then we recommend you book a “Couples” package to guarantee this. All solo packages will otherwise be roomed with other team members. If you want to be roomed with someone specifically then this will need to go through your Team Manager. For teams that have an odd number of guests booked for the trip, one room will be a triple (each guests will have their own bed!) to avoid having to room with another team.

Can We Extend Our Trip?

Yes, after placing down your deposit we provide you the option to add a night or two either side or book an ‘OWN FLIGHTS’ package so you can stay in Fiji for as long as you want! As we bulk purchase ‘return’ flights we’re unable to remove just one leg.

Are There Other Accommodation Options?

We’ve secured a deal that makes this luxury resort option better value than lower star accommodation!!! Being based all together is also what makes this experience so incredible with access to the venues and a huge selection of bars and restaurants. As past attendees will advise this is an experience like no other and is the only way to make this event possible!

What Other Meal Costs Can We Expect?

An amazing full American style buffet is included in all packages. There are local food stalls are at the fields and with restaurants at the resort or local food offerings just across the road from the resort priced from AU/NZD $10, you can budget for a reasonable cost per day when it comes to meals. A small shop can also be found within the Resort or a short trip to Sigatoka for additional snacks!

What Beverage Prices Can We Expect?

Beer and wine can be bought locally starting from AU/NZD$4 a pint and a full range of other drinks are available at the resort bars. You are welcome to bring Duty Free to the resort to drink in your rooms. No drinks packages are available to Fijian Cup guests.

What Other Inclusions Are There At The Resort?

There is always something happening around the swimming pools at the Resort, whether it be jazz pool aerobics or a pool volleyball game in one corner. Complimentary Wifi throughout the resort Children aged up to 12 years of age have complimentary access to a Kids’ Club Plus a selection of Cultural Performances and Kava Sessions provided by the resort at various times.

Do I Need A Passport?

Yes, please also ensure that there is also at least six months until expiry from the date of your return, and the name in your passport is the same as the name in your booking.

Do I Need A Visa For Fiji?

NZ & Australian citizens are automatically issued tourist visas when you arrive in Fiji. For more clarification on this and details on other national passports visit here.

Do I Need To Be Vaccinated?

The Fijian Government no longer requires proof of COVID19 vaccination to enter the country.

When Can I Find Out About Flight Times And The Itinerary For The Event?

Your flight times can be found by simply signing in to your booking. There are no physical or e-tickets sent to you, you just need to turn up at the airport and check in at least 2 hours before departure, with your passport, ready for the time of your life! Your boarding pass will be issued to you when you check in at the Fijian Airways counter at the airport on your departure day. There is a general itinerary on the website.

Do I Need Travel Insurance?

Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delay, just to name a few! For cover while also on the field Cover-More has advised us that their adventure package covers for non-professional sport!

How Do I Book?

You can secure your spot with a $50pp deposit, following payment of this deposit you will receive an email with the option to pay upfront or opt into a monthly or weekly payment plan. If no payment plan is selected within 7 days then your account will automatically be switched to weekly installments. If you haven’t received an email, please check your SPAM/JUNK emails.

What Payment Methods Are There?

All payments are transacted by Credit Card for security purposes. Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through. The system will try to deduct the installment once every 24hours from the due date, for 7 days. A default fee of $4.00 is incurred for each failed attempt to cover transaction fees.

Can I Change My Package?

Extensions & flights are adjustable up until 30 days following your initial booking (subject to availability, and prior to 31st May). After 30 days from booking, or after the 31st May your flights & accommodation are locked in with our suppliers.

Can I Change The Details Of Those Travelling With Me?

We provide the ability to change your name, or those travelling with you free of charge up until approximately 45 days out from departure, after that name changes are $250pp per change (plus fees) and are subject to availability.

What Currency And Payment Methods Are Available In Fiji?

All transactions in Fiji will be in Fijian Dollars. While at the resort you can charge your expenses back to your room and pay this amount via credit card or with Fiji cash on check out!

What Fees Should I Know About?

Airport Fees: Nil, we have this all covered in your package cost. Additional Taxes: Nil, we have this all covered in your package cost. Name change fees: We provide the ability to change your name, or those travelling with you free of charge up until approximately 45 days out from departure, after that name changes are $250pp per change (plus fees) and are subject to availability. Log into your account to make these changes if prior to 45 days before the first departure for your event or contact team@fijiancup.com. Credit card Fees: 2.8% on all credit card transactions Payment Plan Fee: A 9.9% admin fee is added for those opting to pay their balance on a monthly or weekly basis. Default fees: A default fee of $4.00 is incurred for each failed attempt to cover transaction fees. Cancellation Fees: In order for us to deliver such great deals we are unable to reimburse or refund you. Depending on your circumstances your travel insurance may cover you in such an event.

Is There A Fee For Checked Luggage With The Airline?

Our flights for the Fijian Cup include standard check-in and carry-on luggage. (30kg Checked in & 7kg Carry on at time of writing this page) Please refer to Fiji Airways website for more information on standard luggage allowances and for Children and Infant luggage allowances.

Are Hotel Deposits Required?

Yes, as standard practice when checking into a hotel there is a FJD$500 per room security deposit required upon check in at the Resort – this can either be held against your debit / credit card or in FJD cash. This can be used to pay any resort tabs that have been run up during the stay, or refunded on check out if no damage has been done to the room and there are no outstanding charges against your room.  

What Happens If I Am Late In Paying An Instalment

Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through.

Can I Transfer My Reservation To Someone Else?

In most cases, yes, you may transfer your reservation to someone else, free of charge, up until approximately 45 days out from the trip you can do this online by signing into your account. Within approximately 45 days, name changes are possible, but incur a $250 per person, per change (plus fees) change fee and are subject to availability. Top Tip: Please ensure you’ve secured travel insurance!

Can I Plug In My Electrical Equipment?

Fiji has the same electrical outlets and power supply as in Australia and New Zealand.

Where Can I Find The Full Terms & Conditions?

You can view our Terms & Conditions here. If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing team@fijiancup.com